Sales

Sr Manager, Sales Operations T-Mobile for Business Transformation

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Come lead a team that’s shaping the future of B2B transforming how Businesses think about wireless. The Senior Manager (SM) of T-Mobile for Business (TFB) Transformation will have direct responsibility for bringing to market the TFB portfolio of initiatives driving sales growth and customer experience transformation. The SM will lead, manage, and develop a team of Senior Program Managers within the TFB Sales Operations Organization, reporting to the Director of TFB Transformation. This position will have direct responsibility for guiding Sr. Program Managers bringing compelling products, services, and technology to life in the B2B Sales channels by directing enterprise and channel specific projects from conception to field launch and execution.

Areas of focus include but are not limited to, Products and Services, Sales Enablement Tools, Customer Experience Transformation, Vendor Management, Product & Program Management, and Coaching and Development. This position will partner closely with Senior leaders within TFB Sales, Marketing, Customer Service, and Go-to-Market to execute against the TFB Channel Strategy.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Responsibilities
  • T-Mobile for Business Channel Program Portfolio Management
  • Lifecycle Management of the T-Mobile for Business Project Roadmap
  • Capacity planning, prioritization, and resource management of Portfolio and Sr Program Managers resource allocation.
  • Standardize TFB program and operational procedures in areas including program management, project execution and effectiveness, customer experience, process management, and reporting for key metrics.
  • Manages, leads, and provides coaching, feedback, and project guidance to TFB team members (Customer Experience Managers and Sr. Program Managers) – with real time and continuous feedback.
  • Manage accountability of team in adhering to project management standards and procedures inclusive of project delivery, budget analysis and management, KPI’s, and quantifiable results.
  • Oversees teams and/or manages the execution of overseeing business process mapping and documentation, root cause analysis & customer insights
  • Guides team to proactively find TFB customer experience opportunities and own subsequent solutions that ensure seamless post launch support of new products & services.
  • Leads cross functional teams ensuring that a clear understanding of the key customer and frontline experience opportunities are understood and that the solutions being implemented by active projects are aligned to the key drivers of the customer experience.
  • Is responsible for fostering relationships to provide awareness of channel and customer needs with key organizations outside of the TFB channel including but not limited to; Marketing, Product Development, Care, EPMO, Learning & Development, Corp. Communications, Marketing, Finance, IT.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS

Minimum Qualifications
  • 3+ years Program Portfolio Management with track record of delivering compelling quantifiable results in areas such as Revenue/Sales Growth, Sales Effectiveness, and/or Customer Experience.
  • 6 years’ experience in process design/management including proven success in process design, optimization, analysis and documentation
  • 2 years project or program management experience
  • 5+ years management experience or a combination of 6+ years of people management and cross functional program leadership (in lieu of 5 years of people management experience)
  • Strong industry knowledge of customer satisfaction drivers; strong understanding of policy/process impact to front line employee & customer satisfaction
  • Ability to translate complex business strategies into strong implementation plans that drive results
  • Proficient in MS Office - specifically Excel, Word, Power Point, Visio

Preferred Qualifications
  • 2 years of wireless or telecommunications experience
  • Experience working within or supporting B2B, Retail or Care channels
  • Program Portfolio Management within B2B market space
  • Experience in budget management and analysis
  • Experience Supporting Sales Organization a plus

Education
  • Bachelor’s degree required, MBA a plus

*LI-MV1
POSITION POSTED FOR
48 DAYS
CANDIDATES THAT HAVE APPLIED 52
POSITION DETAILS

103496BRReq ID

SalesDepartment

NoTravel Required

1Position(s) remaining

We even do benefits differently.

Check out what we have to offer

Health Benefits

Health benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

Paid R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

It's all about you

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

Sweet company discounts

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

Help with the fam

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

Investment options

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 12920 SE 38th St Bellevue, WA 98006
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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What's it like to work at T-Mobile?
Find out

"One of the BEST places to work!!"

5 stars 5 stars 5 stars 5 stars 5 stars

Former Business Account Executive B2B in Kansas City, MO

Pros

Very exciting industry to be a part of the wireless industry that is changing the way wireless is done!!

Cons

Can't think of any! If you work hard, you'll make really good money!!

Advice to Management

Keep up the good work! You're employees are happy ones!

"Ambitious"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Account Executive in Concord, CA

Pros

Rewarding. You get what you put in . It's simple and when it comes down to it your accountable for your results

Cons

None it's what you put in . It's not for people who aren't self motivated

Advice to Management

On board process needs to be improved

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer.  All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.  Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated.  Furthermore, such discrimination or harassment may violate federal, state, or local law.