Customer Service

Customer Service Associate Expert – Augusta

“At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. (ApplicantAccommodation@t-mobile.com or call 1-844-873-9500). In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)”

Due to the COVID-19 pandemic, training for this position will start in a work-from-home environment and when, in the sole discretion of T-Mobile, the impact of COVID-19 decrease, the position will move to our onsite customer experience center.

Be the Expert. Revolutionize Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!

What you’ll do in your role.

Here’s what we’ll count on you to do:

  • Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
  • Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans.

  • Sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.

  • Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements.

  • Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it.

  • Support team initiatives and create an inclusive environment.

The experience you’ll bring.

  • You’re a pro on the computer

  • You know how to balance multiple tasks at the same time

  • Tech savvy and have a passion for mobile devices and/or technology

  • Passion for care and the ability to listen, problem solve and deliver great solutions

  • Sales oriented with an obsession for connecting customers to the things they love

  • Ability to work as part of a team to achieve individual and team results

  • You have the flexibility to work any shift, including nights and especially weekends

Temporary Work from Home Requirements

  • Minimum connection speed of 15 Mbps download & 5 Mbps upload

  • Network Latency of 120ms or less

  • 0% Packet Loss

  • Access to a hardwired internet connection & router within 20 feet of the work area

  • Have a safe, secure, and climate-controlled dedicated workspace

  • Reside in commuting distance to the call center

**Satellite and cellular (3G, 4G, 5G, LTE) internet connections are not compatible with T-Mobile’s required systems.
To test your upload and download speeds in the place you plan to work, please visit www.speedtest.net

Position details

Req ID: 165837BR

Department: Customer Service

Travel Required: No

Position Posted for

April 22, 2021 days

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What’s it like to work at T-Mobile? Find out.

“The most amazing company ever!”

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Pros

Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!

Cons

We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.

Advice to Management

John is the best CEO! Keep communicating, keep things fun, let’s be number one!

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“Great Work & Great People!”

TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star Current Diversity & Inclusion Field Program Manager in Albuquerque, NM

Pros

Culture, leadership, growth, flexibility, & benefits

Cons

None, I love it! I can’t think of any right now.

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“One of the best jobs I’ve ever had”

TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star TMobile Glassdoor Rating Star Former Anonymous Employee in Bellevue, WA

Pros

Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture — people didn’t seem miserable.

Cons

As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I’ve worked for.

Advice to Management

Don’t advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board.

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Equal Employment Opportunity

As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

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EOE Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer.

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