Managing Corporate Counsel

The Managing Corporate Counsel, Customer Operations is a critical leader in T-Mobile’s Legal organization providing consumer protection advice and guidance to our Customer Care team, working on pre-litigation demands and settlements, assisting with regulatory investigations and developing compliance programs and oversite that advance T-Mobile’s Un-carrier promise. This senior level attorney will work on initiatives including supporting the full suite of T-Mobile brands and offerings and will develop and advise on compliance programs, fraud investigations, billing operations, fee management, and executive matters. Because exceptional customer service is one of the backbones of the Uncarrier strategy, you’ll also work cross-functionally with a wide range of departments including finance, product and technology, marketing, government affairs, compliance, privacy and more. You will inherit a strong, collaborative team and manage critical legal relationships to help ensure the business execution and operation is in alignment with legal and regulatory obligations. You will also be a key member of the Legal Affairs team and will work closely with senior business leaders across the company to resolve customer pain points and potential risks for the company.

T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

What you’ll do in your role.

  • Lead and manage a high performing team responsible for consumer operations while building a strong network across a large organization.
  • Contribute to the development of strong resources, processes and knowledge management tools.
  • Master an understanding of our current product offerings, operational systems and services.
  • Rigorously analyze product structures and advise on strategy and compliance for billing and fraud investigations.
  • Provide guidance and counsel regarding state and federal consumer protection issues including but not limited to UDAAP, ADA and Truth-In-Billing, Federal Arbitration Act and wireless industry consumer practices settlements, industry and corporate commitments and trends.
  • Advise internal clients, including senior executives, on key legal, regulatory and business risks.
  • Support senior management in navigating legal crises.


The experience you’ll bring.

  • 10+ years of experience practicing in a combination of firm and inside counsel positions, in a leadership role preferably of a technology company.
  • Strong understanding of consumer protection compliance obligations at a state and federal level.
  • An understanding of the traditional wireless business model and key consumer protection and risk management strategies involved in a consumer business.
  • Managerial experience as an inspirational leader and caretaker and developer of a high performing team.
  • Demonstrated ability to recognize and weigh business and legal risks, lead strategically and advance innovative solutions.
  • Exceptional business and legal acumen; ability to identify and diagnose legal problems and articulate creative and practical solutions and alternatives.
  • Excellent verbal and written communication skills, and customer-oriented interpersonal skills, including experience in client development
  • Strong advocacy and communication skills with a background in litigation and arbitration.
  • Transactional experience and knowledge, including strong drafting and negotiating skills.
  • Juris Doctorate from an ABA-accredited law school. Admission to a state bar.

  • JD Degree
  • Legally authorized to work in the US

T-Mobile’s benefits include comprehensive health, dental and vision coverage, paid parental leave, Adoption and Surrogacy Assistance, childcare subsidy/back up childcare, tuition assistance, flexible scheduling, mobile service discount and charitable giving match.

Position details

Req ID: 162773BR

Department: Legal

Travel Required: No

Position Posted for

May 4, 2021 days

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As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

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