Business Sales

Assoc Accessibility Relationship Manager-D – Southeast Region

**This position is can be located in Florida, Georgia, North Carolina or South Carolina**

Performs account maintenance responsibilities in a non-quota-bearing environment. Responsible for Pre/Post sales support for assigned large accounts according to department strategy. Account set-up and on-going contract management to include registration and maintenance of accounts and subsidiaries, account structure definition. Monitors and resolves order status. Conducts and project manages product/solution demonstrations, conducts quarterly account presentations for customer and identifies sell up opportunities and position value assessed services. Distributes and maintains implementation documents. Initiates and conducts first bill review with customer. Provides training as needed to sales teams and clients. Provides monthly account reports which identifies opportunities for additional sales. Prepares information for monthly and quarterly meetings with customer.

****Position can be filled in Maitland FL, Atlanta GA, Charlotte NC****

What you’ll do in your role.

As an advocate for people with hearing loss, the Customer Relationship Manager will promote captioned telephone services by building and maintaining relationships with hearing health providers, senior citizen organizations, the veteran community and active aging communities. The Customer Relationship Manager will communicate the value of the service to qualified users. This will involve generating, qualifying, and following up with leads via live demonstrations, group presentations, one-on-one overviews, and/or written communication. The Customer Relationship Manager will represent T-Mobile Accessibility in their local region and as a part of a national sales team. The Customer Relationship Manager must be detail-oriented, and comfortable with maintaining appropriate customer records using Microsoft Office applications, Salesforce, and other tools provided by T-Mobile

The experience you’ll bring.

  • Must have a valid Driver’s license and satisfactory driving record and proof of insurance
  • Bachelor’s degree and two years related work experience or six years related work experience post high school
  • Two years account maintenance or sales experience
  • Two years project management experience
  • Experience working in the hearing health field
  • Experience working with senior citizens
  • Experience working with the military and/or veteran community
  • Proven track record being successful in the sales role
  • Proven oral and written presentation and communication skills
  • Excellent relationship management skills – Internal & External
  • Flexibility, confidence and a team-minded attitude
  • Ability to travel, stand for long periods of time, and lift items up to 25 pounds

Position details

Req ID: 167908BR

Department: Business Sales

Travel Required: Yes

Position Posted for

June 1, 2021 days

Similar openings

Check your commute.

Other Available locations.

Atlanta, GA, US

Charlotte, NC, US

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Pros

Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!

Cons

We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.

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John is the best CEO! Keep communicating, keep things fun, let’s be number one!

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Culture, leadership, growth, flexibility, & benefits

Cons

None, I love it! I can’t think of any right now.

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Pros

Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture — people didn’t seem miserable.

Cons

As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I’ve worked for.

Advice to Management

Don’t advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board.

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As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

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