Legal

Sr Corporate Counsel, Customer Care

Are you a technically inclined attorney with a bias for action, seeking to provide a great customer experience? Are you someone who enjoys leveraging and honing new and changing areas of legal expertise, employing critical thinking skills, and working in collaborative teams? If so, we are looking for an attorney with these qualities to provide legal advice to T-Mobile’s award winning, customer service obsessed Care organization. The position will support the Customer Care organization in a variety of client areas that drive T-Mobile’s Un-carrier wireless experience, including customer support systems utilizing the latest technologies, reactive and proactive communications, collections compliance, account security and fraud prevention, and social media support.

The attorney will have opportunities to work on a wide range of customer facing projects aimed at providing a best in class customer experience. These projects will cover numerous legal subject areas, such as consumer protection laws, regulatory compliance, billing and collections regulations, crisis communications, social media, privacy, and vendor transactions. This role will require someone prepared to work side-by-side with business clients to gain an expert understanding of the wireless telecommunications products and services they provide and support across the business.

T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

What you’ll do in your role.

  • Developing a deep understanding of the wireless products and services that the Care organization provides and supports
  • Working with the client to provide the best possible customer experience while ensuring compliance with consumer protection laws and other applicable regulations
  • Superior client development skills focused on partnering with the client to meet their goals
  • The ability to use creativity and flexible thinking to identify and problem-solve complex legal and business issues
  • Provide informed legal guidance in a fast paced environment

The experience you’ll bring.

  • A U.S. law degree and admission to at least one state bar required.
  • Minimum 7+ years of experience in relevant areas or working with clients with similar legal requirements, such as consumer protection, telecommunications, and/or customer service
  • Customer-oriented interpersonal skills to work with demanding internal clients, and the conviction to provide creative solutions and guidance in a professional manner.
  • Strong motivation to obtain and build a deep and broad knowledge of T-Mobile’s products and services
  • Law firm and in-house experience preferred
  • Experience with collections, sales, customer service, and consumer issues preferred
  • Outstanding legal judgment, drafting and communication skills

  • JD degree
  • Ability to pass background check
  • Legally authorized to work in the US

Position details

Req ID: 169972BR

Department: Legal

Travel Required: No

Position Posted for

July 19, 2021 days

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Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!

Cons

We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.

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Culture, leadership, growth, flexibility, & benefits

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As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I’ve worked for.

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As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

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