Business Sales

Sr Accessibility Compliance Manager

Position can be based out of any of the following locations: Bellevue, WA, Overland Park, KS, Washington, DC, Reston, VA, Austin, TX, Denver, CO, Chicago, IL, San Francisco, CA, Phoenix, AZ

The Senior Accessibility Compliance Manager is responsible for providing oversight and direction at a national and state level on matters relating to compliance with the telecommunications industry, including Telecommunications Relay Services. The position works with internal and external partners from a compliance perspective. Partners with the training department to establish comprehensive compliance training programs for the accessibility team. Manages, schedules and coordinates large team compliance projects.

What you’ll do in your role.

  • Proactively support T-Mobile Accessibility designated legal counsel with FCC TRS compliance matters and FCC engagements –including active participation in meetings with FCC representatives plus preparation of reports, comments, and ex parte communications for filing with the Commission.
  • Prepare and timely file the FCC’s annual mandatory iTRS Certification Application necessary for the company to remain in the IP Relay and IP CTS business.
  • On an ongoing basis, support the drafting and filing of the, previously quarterly now biannually, mandatory DeafBlind and General IP Relay Outreach Report to FCC.
  • Facilitate biweekly government and compliance check-in meeting to review, discuss, and resolve pending as well as emerging issues.
  • On an annual basis, plans and leads comprehensive internal review of each T-Mobile Accessibility TRS account.
  • Respond to inquiries from team members regarding FCC rule, state contract related matters, Do Not Contact (DNC), Consumer Proprietary Network Information (CPNI), California Consumer Privacy Act, and Record Retention, etc.
  • Provide DNC refresher training/tutorial as needed per tailored DNC training developed for the Accessibility team.
  • Works closely with T-Mobile Office of Privacy
  • Ensure annual filing (with FCC) of the requisite TRS CPNI Certification.
  • Actively support the Accessibility team’s international expansion portfolio by way of compliance related matters.

The experience you’ll bring.

  • Bachelor’s Degree in Public Policy, Gov’t Affairs, Project Management, Business Development required
  • Masters Degree in Business Administration or JD preferred
  • 7-10 years experience in international, federal and state government telecom compliance required
  • 5 years experience in cross matrix management/project management experience required
  • Knowledgeable of telecom related policies and standards set forth by the International Telcom Union (ITU), Title IV of the Americans with Disabilities Act (ADA) Federal Communication Commission (FCC) telecom policies, State Public Utilities Commission (PUC) rules and orders required.
  • Critical analysis of public policy required.
  • Submission of compliance reports as required by FCC and State Gov’t agencies required.
  • IAAP Certifications: CPACC, WAS, ADS, CPABE preferred
  • Fluency in American Sign Language (ASL) preferred

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED

T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $75,000 to $150,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. Employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of an employee’s eligible earnings in the prior year.

Position details

Req ID: 174341BR

Department: Business Sales

Travel Required: Yes

Position Posted for

September 2, 2021 days

Similar openings

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Other Available locations.

Phoenix, AZ, US

San Francisco, CA, US

Denver, CO, US

Washington, DC, US

Chicago, IL, US

Overland Park, KS, US

Austin, TX, US

Reston, VA, US

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As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

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