Customer Service

Customer Service Relay Specialist

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Do you have a passion for assisting people and making a difference?We believe in connecting our customers to what matters most. That means ALL customers.

Our Accessibility team offers communication products and services to reduce or eliminate communication barriers for customers who are Deaf, Blind, have a hearing or vision loss, and cognitive, speech or mobility needs that require additional assistance. With Telecommunications Relay Service (TRS) the Relay Communications Specialist serves as a link for the callers, relaying the call back and forth between the parties by speaking what a text user types, and typing what a voice telephone user speaks.

Starting Pay $20.00/hour!

What you’ll do in your role.

Here’s what we’ll count on you to do:

  • Passionate about providing world class customer service
  • Display flawless listening skills
  • Deliver solutions with perseverance and understanding
  • Supports team initiatives and creates an inclusive environment
  • The experience you’ll bring.

  • Ability to type a minimum of 60 wpm with 90% accuracy
  • You have the flexibility to work any shift including evenings
  • Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:

  • Competitive base pay plus annual bonus potential
  • Benefits for part-time and full-time associates
  • Medical, dental and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career
  • Fun, fast-paced environment
  • This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.
  • Position details

    Req ID: 175018BR

    Department: Customer Service

    Travel Required: No

    Position Posted for

    September 14, 2021 days

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    Equal Employment Opportunity

    As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

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    EOE Statement

    T-Mobile USA, Inc. is an Equal Opportunity Employer.

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