Business Sales

Expert, Strategic & Govt Accts

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Expert, Strategic & Govt Accts

The Strategic & Government Accounts Expert will serve as a vital member of the business customer support team, primarily responsible for supporting the day to day needs of our largest revenue-generating business , as well as maintaining strong relations with cross-functional teams to drive solutions. The Strategic & Government Accounts team will service all Government accounts in accordance with contractual obligations. As part of this team, experts will maintain a focus on delivering customer solutions and increasing loyalty within their assigned customer base. Performs a wide array of both offline and inbound job responsibilities, driven by the individual needs of their customer base. These responsibilities include, but are not limited to: Responding to customer inquiries, resolving customer escalations, managing or actively participating in customer conference calls, supporting the account billing and reporting needs, adapting to the individual needs of their assigned customer base, and proactively providing business solutions to increase the overall health of the account.

What you'll do in your role.

Deliver exceptional Un-Carrier service through expert handling of specialized requests via various customer communication channels, specifically from our largest revenue-generating business customers, including Fortune 500 companies.

Act as project manager for customer solutions as needed, this includes creating project plans determined by the needs of the customer and/or sales team. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.

Create custom billing, usage and other account related activity reports that allow for management of the customer account. Document details of customized reporting to allow for redundancy and alignment across cross-functional teams

Complete Account Management activities for customer base including mobile number management, new account activation, fulfillment of equipment needs. Responsible for communication with Sales leadership to provide updates on account health, customer needs and concerns. This includes in person meetings with strategic business customers as requested by the Customer or Sales Leadership.

The experience you'll bring.

High School Diploma/GED
2-4 years
Customer Service
Position details

Req ID: 128872BR

Department: Business Sales

Travel Required: No

Position(s) remaining: 1

Position posted for
39 days
# of candidates that have applied 9

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