Customer Service

Dedicated Expert, Business TEX

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Dedicated Expert, Business TEX

Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, proactive account management, customer education and relationship led sales. Their focus is to holistically support the authorized users within a dedicated base of customers to foster strong customer relationships built on trust, grow their business base and revenue, and reduce churn. Dedicated Experts have demonstrated a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. These experts are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

What you'll do in your role.

Displays true ownership of their accounts and thoroughly resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.

The experience you'll bring.

Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.

Customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.

Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

Also responsible for other Duties/Projects as assigned by business management as needed.
Position details

Req ID: 129106BR

Department: Customer Service

Travel Required: No

Position(s) remaining: 1

Position posted for
6 days
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Equal Employment Opportunity

EOE Statement