Customer Service

Dedicated Expert, Business TEX

Apply now
Dedicated Expert, Business TEX

Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, proactive account management, customer education and relationship led sales. Their focus is to holistically support the authorized users within a dedicated base of customers to foster strong customer relationships built on trust, grow their business base and revenue, and reduce churn. Dedicated Experts have demonstrated a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. These experts are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

What you'll do in your role.

Displays true ownership of their accounts and thoroughly resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.

The experience you'll bring.

Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.

Customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.

Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

Also responsible for other Duties/Projects as assigned by business management as needed.
Position details

Req ID: 129106BR

Department: Customer Service

Travel Required: No

Position(s) remaining: 1

Position posted for
6 days
Similar openings
Coach, Team of Experts Bellingham, WA

Check your commute.

We'll take care of you.

Check out what we offer

Are you a good fit for our team?

Apply now

What's it like to work at T-Mobile? Find out.

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR


Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!


If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID


Awesome environment. They take pride in their employees and call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.


You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN


There were many great benefits and the company has really good values.


It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

Equal Employment Opportunity

EOE Statement