Supervisor Customer ServiceApply now
|The Supervisor, Customer Service is responsible for the daily operations of a team of customer service representatives. They coordinate work activities to achieve the volume expected to meet operational requirements. Responsible for developing and leading the implementation of tactical plans to support the strategic initiatives. Responsible for achieving customer churn and service level objectives presented to them by Senior Management and implementing plans to achieve those objectives.|
Additional position information: Our current hours of operation are as follows: 24 hours a day, 365 days a year - including Holidays. Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).
What you'll do in your role.
- Recognizes and recommends operational improvements.
- Responsible for the application and development of organizational policies and procedures.
- May approve special price concessions, quotes, bid allowances, or adjustments.
- Responsible for hiring, termination, coaching, teaching, training, developing and appraising direct reports' performance.
- Provides immediate supervision, monitors proactive and reactive workflow, and assigns tasks, goals and objectives.
The experience you'll bring.
|Preferred Qualifications :|
|Ability to type 60 wpm.|
Will be administered a typing, spelling, grammar assessment.
Bi-lingual applicants encouraged but not required (Spanish/English, French/English)
Check your commute.
Paid R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees.
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff.
Help with the fam
Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount.
"Best Company I’ve Ever Worked For”
Former Customer Service Representative in Salem, OR
Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!
If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.
Advice to Management
Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!
Current Customer Service Representative in Meridian, ID
Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.
You have to enjoy the call center work.
Equal Employment Opportunity
As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
Equal Employment Opportunity
We take equal opportunity seriously—by choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.