Customer Service

Supervisor Customer Service

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The Supervisor, Customer Service is responsible for the daily operations of a team of customer service representatives. They coordinate work activities to achieve the volume expected to meet operational requirements. Responsible for developing and leading the implementation of tactical plans to support the strategic initiatives. Responsible for achieving customer churn and service level objectives presented to them by Senior Management and implementing plans to achieve those objectives.

Additional position information: Our current hours of operation are as follows: 24 hours a day, 365 days a year - including Holidays. Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

What you'll do in your role.

  • Recognizes and recommends operational improvements.
  • Responsible for the application and development of organizational policies and procedures.
  • May approve special price concessions, quotes, bid allowances, or adjustments.
  • Responsible for hiring, termination, coaching, teaching, training, developing and appraising direct reports' performance.
  • Provides immediate supervision, monitors proactive and reactive workflow, and assigns tasks, goals and objectives.

The experience you'll bring.


  • Bachelor's degree and two years related work experience or six years related work experience post high school
  • Two years experience in customer service
  • One year supervisory or management experience
Preferred Qualifications :
Ability to type 60 wpm.
Will be administered a typing, spelling, grammar assessment.
Bi-lingual applicants encouraged but not required (Spanish/English, French/English)
Position details

Req ID: 150837BR

Department: Customer Service

Travel Required: No

Position(s) remaining: 1

Position posted for
10 days
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What's it like to work at T-Mobile? Find out.

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

Equal Employment Opportunity

As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

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