Customer Service

Trainer, Care

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Trainer, Care

What you'll do in your role.

  • Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives. Coach employees and gain their commitment for the flawless execution of T-Mobile's Uncarrier strategy. Provide one on one assistance and feedback to new hires.
  • Facilitate continuing education classes to existing CSR’s for new products, features, and services, customer service skills and market launches
  • Provide timely, accurate and effective feedback to CSR regarding job performance

The experience you'll bring.

  • Group presentation skills
  • Ability to perform multiple tasks and adjust quickly in short time frames with limited direct supervision
  • Ability to build rapport with others and create a team environment
  • Strong communication, organizational, motivational and time management skills
  • Supervisory Experience
Desired
  • Training delivery/facilitation & coaching experience
  • Customer Service Representative job knowledge
  • Knowledge of adult education theory
  • Wireless industry background
  • Call center experience
  • Strong working knowledge of T-Mobile applications and support systems as applicable to call center function
  • Operations Coach experience or Operations Leadership experience
To be considered, internal candidates must:
  • Be in good standing.
  • 6-Month average must meet MBE on primary metrics including Absenteeism
  • Have your manager’s approval
Position details

Req ID: 160089BR

Department: Customer Service

Travel Required: No

Position(s) remaining: 1

Position posted for
7 days
# of candidates that have applied 9

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Check out what we offer

Are you a good fit for our team?

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What's it like to work at T-Mobile? Find out.

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

Equal Employment Opportunity

EOE Statement