Customer Service

Assoc Trainer, Care

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Assoc Trainer, Care

What you'll do in your role.

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

• Effectively coach and develop CSR's new hire training by assisting new CSR's in call handling guidelines and answering general questions and giving suggestions to improve call quality during new hire training. Lead employees and gain their commitment for the flawless execution of T-Mobile's Un-carrier strategy. Provide one on one assistance and feedback to new hires.
• Achieve and maintain a significant level of knowledge of customer service center operations, processes, new hire and continuing education training, methods and procedures.
• Assist Trainer with debriefing session with new hire class minimum of 2 hours per week during GMA/GMP. Assist Trainer with monitoring class compliance and administrative functions.
• Assist with escalated customer calls and support the call center floor through phone time when necessary.

The experience you'll bring.

Minimum required

• Ability to work and operate under pressure, multi-task and set priorities
• Excellent written and oral communication skills
• Successfully demonstrated ability to give and receive feedback
• Strong problem solving, decision making and analytical skill

Education
• High School Diploma
Position details

Req ID: 160091BR

Department: Customer Service

Travel Required: No

Position(s) remaining: 1

Position posted for
7 days
# of candidates that have applied 3

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What's it like to work at T-Mobile? Find out.

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

Equal Employment Opportunity

EOE Statement