Engineering

Manager, Engineering Field

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This position oversees the day-to-day field activities necessary to ensure smooth operation of the network. Supports other departments within market for new site turn-up, troubleshooting issues (customer and equipment), and achieving market/regional/T-Mobile performance metrics. Coordinates and supervises the daily activities of the field staff in order to maintain the performance of all Base Transceiver Station (BTS) nodes to ensure optimal service is provided to T-Mobile’s subscribers at all times. Plays a catalyst role in building a strong, motivated, service-oriented team by utilizing routine coaching sessions, assisting with progressive career development, and establishing training requirements. Interacts with all local and regional departments as well as with sales teams to assist in developing new tools, processes, and planning/scheduling workload execution. Promotes a healthy work environment and is the voice of the front-line employee. Requires a solid leader with well-developed listening skills and is ultimately accountable to our customers for the results his/her team delivers.

What you'll do in your role.

•Supervises day-to-day activities of field technicians (prioritizes workloads, does resource planning, oversees daily/weekly activities, approves time, etc.) to achieve Network Trouble Management (NTM) standards compliance and network reliability metrics (Service Level Agreement (SLA), Mean Time to Repair (MTTR), alarm recovery, Minutes of Usage (MOU), Base Station Subsystem (BSS) availability, etc.). Monitors quantity and quality of work performed by field technicians. Serves as escalation point 24x7 for all BSS issues, unless on Paid Time Off (PTO) or Operations Manager has approved other coverage arrangement.
•Coaches and develops direct reports, fostering a team environment and a culture of excellence. Conducts ongoing coaching and career development with direct reports (bi-weekly/monthly 1-1 coaching, quarterly reviews, quarterly goal-setting, etc.). Promotes rewards and recognition programs.
•Promotes fiscal responsibility. Actively manages operational expenses (overtime, tower crew work, parts and maintenance), tracks and maintains all technician-assigned company assets (phones, computers, test equipment, etc.), negotiates and recommends maintenance contracts, and maintains inventory of company assets through proper Asset Lifecycle Management (ALM) audit/reconciliation practices. In some locations, fulfills repair and return, warehouse support, and shipping/receiving duties.
•Ensures compliance with and adherence to all T-Mobile policies and procedures. Acts as Field Safety Liaison to ensure compliance with all T-Mobile/OSHA requirements. Leads field related Disaster Recovery efforts and works with ICT regional team and other support teams to restore network services.
•Manages outsourced activities and provides appropriate documentation and reporting of outsourcing activity to higher-level management. Audits and maintains integrity of operations-centric data in all engineering systems, including proper closure of tickets/tasks and work-log updates (InSite, Homer, Alarm Point, ALM, etc.).

The experience you'll bring.

•Strong knowledge of troubleshooting techniques
•Working knowledge of overall network architecture and GSM principals
•Leadership and coaching skills; fosters teamwork and cross-functional cooperation in order to create a positive work environment
•Ability to create and refine processes and procedures
•Ability to prioritize tasks/activities, adapt to change, and refocus to recover quickly
•Basic computer skills; proficient in Microsoft Office, including Excel and PowerPoint; vendor-specific network navigation; T-Mobile systems
•4-6 year’s technical experience in telecommunications field operations and maintenance or cellular systems experience
•2 years’ experience with GSM systems
•High School Diploma/GED
•Technical or business discipline
•Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391
Position details

Req ID: 145324BR

Department: Engineering

Travel Required: No

Position(s) remaining: 1

Position posted for
6 days
# of candidates that have applied 0

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What's it like to work at T-Mobile? Find out.

"Great culture"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Senior Technician in Rowlett, TX

Pros

Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company.

Cons

They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great.

Advice to Management

Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple'

"Fun, Exciting, Big Company"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Business Analyst in Bellevue, WA

Pros

There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world.

Cons

Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better.

Advice to Management

Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them.

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EOE Statement