Manager, Engineering OperationsApply now
What you'll do in your role.
•Supervises day-to-day activities of switch and field technicians (prioritizes workloads, does resource planning, oversees daily/weekly activities, approves time, etc.) to achieve Network Trouble Management (NTM) standards compliance and network reliability metrics (Service Level Agreement (SLA), Mean Time to Repair (MTTR), alarm recovery, Minutes of Usage (MOU), Base Station Subsystem (BSS) availability, etc.). Monitors quantity and quality of work performed by switch and field technicians. Serve as escalation point 24x7 for all network issues in switch or field, unless on Paid Time Off (PTO) or Manager has approved other coverage arrangement
•Coaches and develops direct reports, fostering a team environment and a culture of excellence. Conducts ongoing coaching and career development with direct reports (bi-weekly/monthly 1-1 coaching, quarterly reviews, quarterly goal-setting, etc.). Promotes rewards and recognition programs
•Promotes fiscal responsibility. Actively manages operational expenses (overtime, tower crew work, parts and maintenance), tracks and maintains all technician-assigned company assets (tech vehicles, pool test phones, computers, international sims, etc.), negotiates and recommends maintenance contracts, and maintains inventory of company assets through proper Asset Lifecycle Management (ALM) audit/reconciliation practices. In some locations, fulfills repair and return, warehouse support, and shipping/receiving duties. Manages and oversees all facility maintenance for local engineering office building including preventative maintenance, security, power, and network upgrades
•Ensures compliance with and adherence to all T-Mobile policies and procedures including all internal Switch MOPs. Acts as Field Safety Liaison to ensure compliance with all T-Mobile/OSHA requirements. Leads related Disaster Recovery efforts and works with ICT regional team and other support teams to restore network services
•Ensures market goals are met by prioritizing and managing projects with the other market managers, Regional teams, FSC and vendors. Functions as primary point of contact for vendor work coordination required and to perform QA and acceptance of equipment installs
•Audits and maintains integrity of operations-centric data in all engineering systems, including proper closure of tickets/tasks and work-log updates (InSite, Homer, Alarm Point, ALM, etc.). Audits and maintains integrity of operations-centric data in all engineering systems, including proper closure of tickets/tasks and work-log updates (InSite, Homer, Alarm Point, ALM, etc.)
The experience you'll bring.
•Working knowledge of overall network architecture and GSM principals. Switch Nodes, MSC/BSC/HLR/BTS Alcatel/Comverse/Ericsson/Nokia). Including data translations, trunking and inter and intra switch connectivity
•Knowledge of 9-1-1 Systems to include the provisioning process, signal flow from call origination to the PSAP display
•Knowledge of Call Processing to include call tracing, billing, RF and SS7 principals
•Knowledge of Transport Systems to include DACs, SS7 & Telco Transport Systems (Optical and Electrical) such as OC-192/48/12/3, DS3 & T1s
•Knowledge of Power Systems to include equipment power requirements and limitations of the power plant and power distribution systems. Additionally, should be familiar with Emergency Back Up Systems
•Leadership and coaching skills; fosters teamwork and cross-functional cooperation in order to create a positive work environment
•Ability to create and refine processes and procedures
•4-6 years technical experience in telecommunications or mobile switching systems, field operations and maintenance or cellular systems experience
•2 years’ experience with GSM systems
•High School Diploma/GED
•Technical or business discipline
Check your commute.
Paid R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees.
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff.
Help with the fam
Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount.
Current Senior Technician in Rowlett, TX
Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company.
They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great.
Advice to Management
Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple'
"Fun, Exciting, Big Company"
Current Business Analyst in Bellevue, WA
There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world.
Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better.
Advice to Management
Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them.
Equal Employment Opportunity
Equal Employment Opportunity
We take equal opportunity seriously—by choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.