Sr. Partner Account Manager - WholesaleApply now
What you'll do in your role.
•Work cross-functionally with T-Mobile’s supporting departments and champion the resolution of day-to-day operational issues.- Solve complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide partner support excellence.- Ensure that partner and operations pain points are clearly articulated, and detailed customer experience scenario/use cases have been documented to right fit the solutions to be implemented. - Lead Operations trade off decisions. - Ensures that corresponding risks have been identified and evaluated and solutions are properly selected.- Contributes in departmental strategy and the development of the roadmap including represent needs at leadership meetings
•Monitor, report and present operational performance as it relates to service objectives for assigned MVNO Partners.- Develop Key Performance indicators for specific accounts to proactively identify issues. - Collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions - Partner with the Product development team to identify service or performance gap contributing to poor performance or/and to improve performance of the relationship - Presents executive summaries of account health to Senior level leaders within the corporate environment
•Work with T-Mobile’s legal counsel and Business Development to ensure operational feasibility of reseller agreements and provide feedback on operational business terms.- Actively participate in contractual terms definition and setting for Partner support and invoicing- Serves as SME for the Legal and Business teams in terms of capabilities of the operational support model
•Take the lead in promoting T-Mobile MVNO Operation support model within T-Mobile and for new partners. Present the Operations support model to partners in pre-sales meeting with C level executives.- Lead engagement model of the relationship in regards to operation support, setting support expectations with partners and internal teams.- Develop training material for the Partners- Leads troubleshooting and work flow mapping with Partners- Partner with the Business Development and Product Development teams to ensure e smooth on-boarding of partner (which could include developing and executing test plans)
•Develop operational processes and procedures to aid in troubleshooting, reporting, monitoring of partner issues.- Oversee teams and/or manage the execution of creating business process mapping and documentation, job aids and other instructional documentations- Define MVNO Support Model for internal and external teams (vendors and Partner) - Develop testing and other validation steps at On-boarding to ensure smooth transition of support from project to operation.
The experience you'll bring.
•5+ years telecommunications industry experience with a wireless communications provider
•Must have experience in developing and driving adherence to KPIs and/or Service levels
•Understanding of IT systems and operations, including billing, mediations, and middleware
•Proficiency in analyzing, developing and implementing operational KPIs and financial analysis
•Strong interpersonal skills with highly developed organizational skills
•Ability to communicate and build strong relationships across many lines of business at all levels internally and externally with demonstrated presentation skills and experience
•Competency in SQL and Microsoft Office tools
•High School Diploma/GED
•MIS, Engineering, or related field
Req ID: 143366BR
Travel Required: No
Position(s) remaining: 1
Check your commute.
Other Available locations.
Overland Park, KS
Paid R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees.
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff.
Help with the fam
Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount.
“The most amazing company ever!”
Current Field Sales Recruiter in Waterville, ME
Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!
We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.
Advice to Management
John is the best CEO! Keep communicating, keep things fun, let's be number one!
“Great Work & Great People!”
Current Diversity & Inclusion Field Program Manager in Albuquerque, NM
Culture, leadership, growth, flexibility, & benefits
None, I love it! I can't think of any right now.
“One of the best jobs I’ve ever had”
Former Anonymous Employee in Bellevue, WA
Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture -- people didn't seem miserable.
As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I've worked for.
Advice to Management
Don't advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board.
Equal Employment Opportunity
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.