Product Development

TOPS Product Champion Manager

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We’re looking for Frontline People Managers (L09) in the field that have gone through the TOPS Program and are now TOPS Alumni.

TOPS or ‘Team of Pros’ is an Un-Career experience program unlike anything else that’s available to our awesome Frontline employees! It is a program within the Product & Technology organization that lasts 6 months at HQ in Bellevue, Washington.

We are looking for candidates that are willing to relocate to HQ in Bellevue for 6 months on this Manager stretch assignment. Candidates must have a strong ability to develop Product Champions through regular coaching, 1-1 mentoring, administrative support of system access, time tracking, etc.

We are also looking for passionate candidates that are excited about improving our product and promotions experience across all channels and bring great, insightful feedback, while managing a team of Product Champions and key portions of the TOPS program.

Please note that this position is for the Product Champion Manager role only and is a rotational, stretch assignment in Bellevue at HQ.


What you'll do in your role.

  • Regular 1-1’s, feedback loops, documenting Product Champion growth and experiences (in Workday, for example)
  • Day to day support of critical tasks to support time tracking in Kronos, PTO approval, system access, workday functions etc.
  • Act as a proxy when program leadership is out
  • Create and lead critical team meetings
  • Helping with onboarding and offboarding process for our Product Champions
  • Providing feedback to potential candidates
  • Crafting communications and status tracking of key items
  • Influence and partner with product champions on understanding their HQ experience and how to translate that to value for the Product Champion
  • Partner with business and product owners aligning on feedback and key insights to help the product champion identify growth opportunities and strengths
  • Acts as lead product champion on complex products and projects.
  • Assist TOPS leadership on mentoring other members in the program and assisting with resume/interview skill building.
  • Will consistently present insight and findings to large groups and all levels of leadership.
  • Provide leadership within key areas of the program i.e. social and branding, field outreach, promotions monitoring, etc. bringing forward recommendations for improvements.

Additional Responsibilities:
  • Partner with the TOPS Program Managers to lead and expose Product Champions to different experiences within P&T.
  • Able to balance 60% PC work and 40% managing people, leading and coaching to deliver great results.
  • Responsible for the Product Champion TOPs Program experience as you ensure that each person gets an unforgettable experience and a custom-fit solution to their development needs

The experience you'll bring.

  • Frontline people Managers (L09) in the field that have gone through the TOPS Program and are now TOPS Alumni.
  • Ability to relocate to HQ in Bellevue, WA for 6 months.
  • Proven ability to operate at a senior level within the TOPS Program and have built solid partnerships with our HQ customers.
  • Unique ability to lead and coach people to deliver great results
  • Up to date on current technology and products to balance Product Champion development and TOPS Program work.


Position details

Req ID: 136430BR

Department: Product Development

Travel Required: No

Position(s) remaining: 1

Position posted for
4 days

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