Product Development

Mobile Associate

Apply now
Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.

Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
• How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing T-Mobile store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred
Position details

Req ID: 150790BR

Department: Product Development

Travel Required: No

Position(s) remaining: 1

Position posted for
10 days
# of candidates that have applied 6

Check your commute.

We'll take care of you.

Check out what we offer

Are you a good fit for our team?

Apply now

What's it like to work at T-Mobile? Find out.

“The most amazing company ever!”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Field Sales Recruiter in Waterville, ME

Pros

Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!

Cons

We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.

Advice to Management

John is the best CEO! Keep communicating, keep things fun, let's be number one!

“Great Work & Great People!”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Diversity & Inclusion Field Program Manager in Albuquerque, NM

Pros

Culture, leadership, growth, flexibility, & benefits

Cons

None, I love it! I can't think of any right now.

“One of the best jobs I’ve ever had”

4 stars 4 stars 4 stars 4 stars

Former Anonymous Employee in Bellevue, WA

Pros

Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture -- people didn't seem miserable.

Cons

As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I've worked for.

Advice to Management

Don't advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board.

Equal Employment Opportunity

As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE Statement