Retail Store ManagerApply now
It’s time to do something you love, work with a purpose, and take on a challenge like never before. Meet T-Mobile, America’s Un-carrier, serving 50 million wireless subscribers and growing. When you join our team, you can make an incredible difference to your customers, and your co-workers. We’re looking for boldness, enthusiasm, and a whole lot of passion. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.
What you'll do in your role.
• When it comes to the customer experience at your store, the buck stops with you, as you ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs
• You’ll help your associates to build strong relationships with their customers, make expert recommendations, and help onboard customers like a pro
• We’ll look to you to hire, train and develop your team, making staff adjustments as needed
• You’ll also ensure that your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
• Along the way, you’ll stay current on all our technology so that you can be an expert for your team, and your customers
• Finally, you’ll make sure your store always looks its best
The experience you'll bring.
• You’ve got prior sales and sales management experience with a customer focused retailer
• This includes previous consultative sales in consumer technology, coupled with a demonstrated record of high achievement
• You’ve also got experience in operational, financial and performance management, having previously managed site profit and loss
• You’ve also got a unique ability to lead and coach people to deliver great results
• People who know you would say you’re an amazing communicator, both with customers and teammates
• You’ve got solid computer proficiency
• A high school degree or GED is essential, while a Bachelor’s degree is preferred
You’re ready for this. So let’s talk about all the generous rewards we can offer for your outstanding work. Our compensation includes:
• Competitive base pay plus unlimited commissions
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• Matching 401(k)
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career
This is the opportunity to do something special and be a leader with a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!
Check your commute.
Paid R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees.
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff.
Help with the fam
Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount.
“Best Place to Work”
Former High Volume Retail Store Manager in Shaker Heights, Cuyahoga, OH
Incredible leadership and fun environment with incentive to exceed performance goals. Outstanding benefits and a true team/family atmosphere. Truly an amazing company to start or continue your career with.
Advancement sometimes does not hinge on skill set or performance. TO be honest, this is a pain point of working with in telecom. Growing your career a lot of times comes down to "who you know"
Advice to Management
Nurture your loyal and consistent performers. Far too many times I've seen great talent(myself included) walk away for a greater role that could have been a win win for both parties had you chose to promote from within.
“Amazing Company to work for!!!!!”
Current Retail Associate Manager in Hartford, CT
Vibrant and innovative company constantly improving and heading up in the Game.
It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.
Advice to Management
Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.
"Best employer that I have ever worked for.”
Current Retail Sales Associate in Fayetteville, GA
T-Mobile legitimately cares about its employees and listens as well. When something isn't right or the employees have an opinion the company always takes appropriate action.
Nothing at this time, but I haven't been employed for that long. Should something change, I'll update my review.
Advice to Management
Keep up the amazing job!
Equal Employment Opportunity
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.