Retail

M-Inventory Sales Associate

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Enterprise Core Competencies

Requires competency in customer focus, organization, time management, strategic thinking, self- motivation, results focused, and attention to detail

What you'll do in your role.

Customer Service & Sales
- Be available to perform customer service and/or sales functions when needed. Greets customers in a timely and positive manner – create a positive sales/buying experience for the customer. Identifies the customer’s needs and provide information related to Metro by T-Mobile products and services. Handles all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders. Is a “knowledgeable expert” to the customer.
Store Processes & Procedures
- Assists store management in training store associates regarding operating procedures. Acts as a resource to store staff on products, and handset service issues. Read and understand all current and new company policies and procedures and market specific objectives as applicable. Ensure work schedules are followed. Know where to get support where needed and deliver operational results based on key performance indicators
Merchandising
- Maintain floor stocking levels, displays and help ensure that the store is clean and presentable to customers. Assist in setting up, refreshing, and clearing store visual displays and live phone demo units. Be the store point person on monthly merchandising calls and in maintaining metroPLAN.

The experience you'll bring.

Minimum Required
1 year of retail sales or inventory operations experience Strong interpersonal skills to effectively deal with both customer and employee related issues. Must be proficient in computer skill, POS systems, spreadsheets, word processing. Must be available to work typical retail hours including weekends and holidays
Desired
Experience in the wireless telecommunications industry
Position details

Req ID: 135262BR

Department: Retail

Travel Required: No

Position(s) remaining: 0

Position posted for
4 days
# of candidates that have applied 31

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Check out what we offer

Are you a good fit for our team?

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What's it like to work at Metro by T-Mobile? Find out.

“Best Place to Work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former High Volume Retail Store Manager in Shaker Heights, Cuyahoga, OH

Pros
Incredible leadership and fun environment with incentive to exceed performance goals. Outstanding benefits and a true team/family atmosphere. Truly an amazing company to start or continue your career with.

Cons
Advancement sometimes does not hinge on skill set or performance. TO be honest, this is a pain point of working with in telecom. Growing your career a lot of times comes down to "who you know"

Advice to Management
Nurture your loyal and consistent performers. Far too many times I've seen great talent(myself included) walk away for a greater role that could have been a win win for both parties had you chose to promote from within.

“Amazing Company to work for!!!!!”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Retail Associate Manager in Hartford, CT

Pros

Vibrant and innovative company constantly improving and heading up in the Game.

Cons

It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.

Advice to Management

Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.

"Best employer that I have ever worked for.”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Retail Sales Associate in Fayetteville, GA

Pros

T-Mobile legitimately cares about its employees and listens as well. When something isn't right or the employees have an opinion the company always takes appropriate action.

Cons

Nothing at this time, but I haven't been employed for that long. Should something change, I'll update my review.

Advice to Management

Keep up the amazing job!

Equal Employment Opportunity

Metro by T-Mobile is rethinking wireless with its new mission to give value-conscious consumers a trade-off free wireless experience including all-unlimited plans featuring Amazon Prime and Google One, making it the first and only wireless brand to include Google’s cloud storage solution as part of its plan. And because Metro by T-Mobile is T-Mobile, you get the latest and greatest Android and iOS smartphones on the same advanced T-Mobile network that covers 99%1 of the population. Whether you pay at the beginning or end of your billing cycle doesn’t matter. It’s the value of the service and the network that matter most. 1 coverage area encompassing talk + text. LTE data area covers 320m people or 98% of the U.S. population

EOE Statement