Retail

Mobile Expert, Metro, Bilingual - Spanish

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Here’s to the power of teamwork. Joining the Metro by T-Mobile “dream team,” means you’ve got a group of talented, dedicated people cheering you on every step of the way. Because we believe that when one person succeeds, we all succeed. Here, you’re more than a salesperson; you’re a customer enthusiast and a technology champion, bringing passion and know-how to every sale. It’s a big responsibility, but the rewards are simply amazing!

What you'll do in your role.

  • Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Approaching service and sales needs with patience, honesty and compassion.
  • Provide service with confidence and a smile, and go to work, assessing their needs and concerns as you build a genuine relationship with them.
  • Offer solutions that pave the way for a potential Metro by T-Mobile sale and solve the customers issues or needs.
  • Support your team, keep the store looking its best, and make sure your knowledge is up to date on the latest tech offerings.
  • Complete training and ensure Mobile Experts complete their assigned training on time and fully.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
  • The experience you'll bring.

  • Experience in wireless industry preferred
  • Customer service or retail experience preferred
  • Position details

    Req ID: 144018BR

    Department: Retail

    Travel Required: No

    Position(s) remaining: 1

    Position posted for
    5 days
    # of candidates that have applied 5

    Check your commute.

    We'll take care of you.

    Check out what we offer

    Are you a good fit for our team?

    Apply now

    What's it like to work at Metro by T-Mobile? Find out.

    “Best Place to Work”

    5 stars 5 stars 5 stars 5 stars 5 stars

    Former High Volume Retail Store Manager in Shaker Heights, Cuyahoga, OH

    Pros
    Incredible leadership and fun environment with incentive to exceed performance goals. Outstanding benefits and a true team/family atmosphere. Truly an amazing company to start or continue your career with.

    Cons
    Advancement sometimes does not hinge on skill set or performance. TO be honest, this is a pain point of working with in telecom. Growing your career a lot of times comes down to "who you know"

    Advice to Management
    Nurture your loyal and consistent performers. Far too many times I've seen great talent(myself included) walk away for a greater role that could have been a win win for both parties had you chose to promote from within.

    “Amazing Company to work for!!!!!”

    5 stars 5 stars 5 stars 5 stars 5 stars

    Current Retail Associate Manager in Hartford, CT

    Pros

    Vibrant and innovative company constantly improving and heading up in the Game.

    Cons

    It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.

    Advice to Management

    Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.

    "Best employer that I have ever worked for.”

    5 stars 5 stars 5 stars 5 stars 5 stars

    Current Retail Sales Associate in Fayetteville, GA

    Pros

    T-Mobile legitimately cares about its employees and listens as well. When something isn't right or the employees have an opinion the company always takes appropriate action.

    Cons

    Nothing at this time, but I haven't been employed for that long. Should something change, I'll update my review.

    Advice to Management

    Keep up the amazing job!

    Equal Employment Opportunity

    Metro by T-Mobile is rethinking wireless with its new mission to give value-conscious consumers a trade-off free wireless experience including all-unlimited plans featuring Amazon Prime and Google One, making it the first and only wireless brand to include Google’s cloud storage solution as part of its plan. And because Metro by T-Mobile is T-Mobile, you get the latest and greatest Android and iOS smartphones on the same advanced T-Mobile network that covers 99%1 of the population. Whether you pay at the beginning or end of your billing cycle doesn’t matter. It’s the value of the service and the network that matter most.

    1 coverage area encompassing talk + text. LTE data area covers 320m people or 98% of the U.S. population

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