Retail

Retail Training Store Manager

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Responsible for all operations of a T-Mobile retail store as well as coaching new associates to deliver a strong customer experience. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. Primary point of contact for employees of the retail store.

What you'll do in your role.

Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

o Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
o Train store associates in using store systems to support the Customer Experience, including the Point of Sales and Customer Account.
o Hire and develop a team of effective Sales Associates. Make staffing adjustments as needed to meet the overall needs of the business. Appraise employees to determine eligibility for promotions or other status changes. Cultivate an environment with supports T-Mobile values. Utilize tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
o Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the stores assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
o Keep abreast of the rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.
o Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
o Support New Hire Sales Floor Readiness ensuring New Hires provide a world class customer experience
o Facilitate and support Store Operations Associate Readiness
o Present in weekly District meetings to report on Sales Floor Readiness Progress and Class Schedules
o Meet with Store Managers to ensure completion of Home Store Readiness activities

The experience you'll bring.

• 1 year previous T-Mobile Retail Store Manager Experience
• Basic computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office
• Excellent communication skills, orally and in writing
• Ability to lead and coach to deliver financial results
• Ability to utilize T-Mobile values to deliver results and make business decisions when operating the store
• Sales and sales management experience with a customer focuses, operationally excellent retailer, along with an established record of high personal performance
• Consultative sales and sales management in fields involving consumer technology, applications and content, along with an established record of high personal performance
• Operational and financial performance management, including site profit and loss management
Position details

Req ID: 150795BR

Department: Retail

Travel Required: No

Position(s) remaining: 1

Position posted for
10 days
# of candidates that have applied 7

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What's it like to work at T-Mobile? Find out.

“Best Place to Work”

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Former High Volume Retail Store Manager in Shaker Heights, Cuyahoga, OH

Pros
Incredible leadership and fun environment with incentive to exceed performance goals. Outstanding benefits and a true team/family atmosphere. Truly an amazing company to start or continue your career with.

Cons
Advancement sometimes does not hinge on skill set or performance. TO be honest, this is a pain point of working with in telecom. Growing your career a lot of times comes down to "who you know"

Advice to Management
Nurture your loyal and consistent performers. Far too many times I've seen great talent(myself included) walk away for a greater role that could have been a win win for both parties had you chose to promote from within.

“Amazing Company to work for!!!!!”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Retail Associate Manager in Hartford, CT

Pros

Vibrant and innovative company constantly improving and heading up in the Game.

Cons

It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.

Advice to Management

Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.

"Best employer that I have ever worked for.”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Retail Sales Associate in Fayetteville, GA

Pros

T-Mobile legitimately cares about its employees and listens as well. When something isn't right or the employees have an opinion the company always takes appropriate action.

Cons

Nothing at this time, but I haven't been employed for that long. Should something change, I'll update my review.

Advice to Management

Keep up the amazing job!

Equal Employment Opportunity

EOE Statement